If you have any questions about Type64 tests, reports, accounts, subscriptions, payments, cancellations, or refunds, please feel free to contact us.

Customer Support

Type64 provides human customer support.

You may contact us by email, and we typically follow up on your request within 24 hours.

Cancel Your Subscription Online

You may click Cancel Your Subscription Online. Online cancellations are typically completed immediately.

After your online cancellation is successful:

Your subscription will stop automatically renewing;

Your current paid subscription period will not be affected;

You may continue to use the applicable membership benefits until the end of your current subscription period;

After the end of your current subscription period, your membership benefits will terminate, and no new subscription charges will be incurred thereafter.

Cancel Your Subscription by Email

If you are unable to cancel your subscription online, you may also contact us by email to request cancellation.

Customer support email: [email protected]

Because cancellations by email require manual processing, sending a cancellation email does not mean that your subscription will be automatically canceled immediately.

We typically follow up within 24 hours after receiving your request and will confirm the cancellation result by email after processing is complete.

Refund Requests

Refund requests must be submitted by email.

To help us process your request promptly, please provide, to the extent possible:

The email address associated with your registered account;

Order or payment information;

A description of the relevant issue.

Customer Support Email

[email protected]

We will process your request as soon as possible.