AssistantIQGeniusLab AI (hereinafter referred to as “we,” “us,” or “our”) values your privacy.
This Privacy Policy explains what information we may collect, how we use that information, and how you can manage your information when you access and use the IQGeniusLab AI website, create an account, take assessments, use membership services, use AI features, or contact us.
When you access or use IQGeniusLab AI services, we will process your relevant information in accordance with this Privacy Policy.
1. Information We Collect
We collect information necessary based on the specific services you use.
1.1 Account Information
When you create or use a IQGeniusLab AI account, we may collect:
Email address;
Account identification information;
Login and account-related information;
Other account information you voluntarily provide.
This information is primarily used to create and manage your account, provide services, and communicate with you as necessary.
2. Assessment Information
When you use IQGeniusLab AI's assessment services, we may collect:
Assessment answers;
Assessment completion status;
Assessment scores;
Assessment type;
Assessment results;
Analysis related to assessment results;
Other assessment-related information you voluntarily provide.
This information is used to:
Calculate and generate assessment results;
Provide you with complete assessment reports;
Maintain your assessment records;
Provide personalized analysis;
Improve our assessment services.
Assessment results may be associated with your IQGeniusLab AI account so that you can view and manage your historical assessment records.
3. Subscription, Order, and Payment Information
If you purchase IQGeniusLab AI subscription services, we may collect information related to subscriptions and orders, such as:
Subscription plan;
Subscription status;
Trial status and related timing information;
Subscription start and end dates;
Automatic renewal information;
Cancellation date and cancellation status;
Order number;
Payment amount;
Payment currency;
Payment status;
Refund-related information.
Specific payment information may be processed directly by third-party payment service providers.
We generally do not directly store complete bank card or payment card information.
The information actually collected and processed depends on the payment method you use and the relevant payment service provider.
4. Information Related to AI Features
If you use AI features provided by IQGeniusLab AI, we may process information related to your request, including:
Content you enter;
Assessment results related to the request;
Relevant information needed to generate personalized responses;
AI conversation records or related usage records.
This information is used to:
Generate AI responses;
Provide personalized analysis based on your assessment results;
Improve related features;
Maintain service security and stability.
We will process relevant information only to the extent necessary to provide related services, ensure service security, improve features, and fulfill legal obligations, and will not use your AI conversation content for purposes unrelated to the above purposes unless permitted by applicable law or separately authorized by you.
5. Device and Technical Information
When you access IQGeniusLab AI, we may automatically collect certain technical information, such as:
IP address;
Browser type;
Operating system;
Device type;
Access time;
Page visit records;
Website activity records;
Error and diagnostic information.
This information is primarily used to:
Provide and maintain the website;
Ensure website security;
Prevent fraud and abuse;
Analyze website operations;
Improve products and user experience.
6. Cookies and Similar Technologies
IQGeniusLab AI may use Cookies or similar technologies.
These technologies can help us:
Keep you logged in to your account;
Save necessary website settings;
Remember your activities;
Analyze website usage;
Provide and improve related services;
Ensure website security.
You can manage or restrict Cookies through your browser settings.
However, if certain necessary Cookies are disabled, some website features may not function properly.
7. How We Use Your Information
We may use the information we collect for the following purposes:
Providing Services
Including:
Creating and managing accounts;
Providing assessments;
Generating assessment results and reports;
Providing membership benefits;
Providing AI features;
Maintaining your assessment and service records.
Processing Subscriptions and Payments
Including:
Creating orders;
Processing subscriptions;
Managing automatic renewals;
Processing cancellations;
Processing refunds;
Resolving payment issues.
Maintaining Security
Including:
Preventing fraud;
Preventing abuse;
Detecting unusual activity;
Protecting account and website security.
Improving Services
We may use relevant information to analyze service usage in order to improve:
Assessment content;
Assessment experience;
Website features;
AI features;
Membership services.
8. How We Share Information
We do not sell your personal information.
Where necessary to provide IQGeniusLab AI services, we may share necessary information with relevant service providers.
For example:
Payment service providers;
Cloud service and infrastructure providers;
Website security service providers;
Data analytics service providers;
AI service providers;
Email service providers;
Customer service-related service providers.
These service providers may process information only to the extent necessary to provide the relevant services.
We may also disclose information in the following circumstances:
As required by law;
As required by legal process;
To protect the legitimate rights and interests of users, IQGeniusLab AI, or others;
To investigate fraud, security incidents, or other illegal activities.
9. Third-Party Services
IQGeniusLab AI may use third-party services to help us provide website, payment, analytics, security, AI, email, and other functions.
Third-party service providers may process relevant information in accordance with their own privacy policies.
We recommend that you review the applicable privacy policies when using relevant third-party services.
10. Data Retention
We retain relevant information for as long as reasonably necessary to provide services, fulfill legal obligations, resolve disputes, and maintain legitimate business records.
Different types of information may have different retention periods.
When relevant information no longer has a reasonable business or legal need for retention, we will delete, anonymize, or otherwise process the relevant information in accordance with applicable law and the actual circumstances.
11. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, use, modification, or disclosure.
However, no method of Internet transmission or electronic storage can be guaranteed to be absolutely secure.
Therefore, we cannot guarantee that your information will never be subject to unauthorized access under any circumstances.
12. Your Privacy Rights
Depending on your country or region and applicable law, you may have some or all of the following rights:
To access relevant personal information we hold;
To request correction of inaccurate information;
To request deletion of relevant personal information;
To restrict or object to certain information processing;
To request access to or transfer of certain personal information;
To withdraw consent you previously provided (where applicable).
If you wish to exercise relevant rights, you may contact us through our customer service email address.
We may need to verify your identity to ensure that the request is made by the account holder or an authorized person.
We will process your request in accordance with applicable law.
13. Account Deletion
If you wish to delete your IQGeniusLab AI account, you may contact us to submit a request.
Account deletion may result in:
Your account no longer being usable;
Historical assessment records no longer being accessible;
Termination of unused membership benefits;
Deletion or anonymization of certain information related to the account.
Some information may continue to be retained for the necessary period due to legal, payment, financial, security, dispute-resolution, or other reasons.
14. Minors
IQGeniusLab AI's services are primarily intended for users with the corresponding legal capacity to act.
If you have not reached the applicable minimum age requirement in your region, please do not use services requiring the provision of personal information without the consent of a parent or legal guardian.
If we discover that we have collected a minor's personal information without appropriate authorization, we will take appropriate measures in accordance with applicable law.
15. Cross-Border Data Processing
Because IQGeniusLab AI serves users globally, some service providers we use may be located outside your country or region.
Accordingly, your information may be transferred to, stored, or processed in other countries or regions.
We will take reasonable measures to protect relevant information in accordance with applicable law.
16. Updates to This Privacy Policy
We may update this Privacy Policy based on business changes, adjustments to product features, or legal requirements.
If we make material changes to this Policy, we will provide notice through the website or other reasonable means where appropriate.
The updated Privacy Policy will take effect on the date stated therein after publication.
17. Contact Us
If you have any questions about this Privacy Policy, the processing of personal information, or privacy rights, you may contact us as follows:
Customer Service Email: [email protected]
We will follow up on your request within a reasonable period of time.
Last Updated: August 15, 2026