definition

1. Terms of Service and Platform

iqgeniuslab.ai (“we”, “us”, “our” or “us”)

Services: all features, functionality, programs and content available through iqgeniuslab.ai.

Platform: Our website and related services that can be accessed from any device.

User: any individual who accesses or uses our Services ("you" or "your").

2. Test and grow

Test results: Test results generated by our proprietary evaluation algorithm.

Growth plan: Professional cycle support backed by our testing team.

More tests: including but not limited to IQ test, Holland vocational test, etc.

3. Subscription Terms

Subscription: Periodic paid access to all site resources.

Trial period: Initial 3-day access for $1.00.

Standard subscription: After the trial period ends, all site resources can be used for free if the renewal is successful.

Billing cycle: How often your subscription is charged (monthly, quarterly, or annually).

4. Security Terms

Authentication Code: A time-limited, one-time verification code used to access your account.

Account security: The methods and processes for protecting user access.

Access credentials: Information used to authenticate a user.

5. Technical terms

Force Majeure: circumstances beyond reasonable control that prevent or delay the delivery of the Services, including:

Natural disasters (earthquakes, floods, storms)

Government actions or regulations

War, terrorism, or civil unrest

Cyber ​​attacks or security incidents

Network or infrastructure failure

Pandemics or health emergencies

Internet Service Provider Outages

Grid failure

Other circumstances beyond our reasonable control

Welcome and Introduction

1. Platform Overview

Welcome to iqgeniuslab.ai, we provide professional test assessment content to everyone through our website.

2. Agree to the Terms

By visiting or using iqgeniuslab.ai:

You agree to these terms and conditions

Your acceptance of our privacy policy

Your consent to our data practices

You acknowledge the limitations of our service

3. Access method

These Terms apply to all methods of accessing the Services:

Web browser

mobile device

Tablet

Desktop App

Third-party integrations

Any future access methods

Testing and Disclaimer

1. Educational and entertainment purposes

iqgeniuslab.ai provides testing and growth planning services for educational and entertainment purposes. Users acknowledge and agree that:

Our services are not professional psychological tools

Testing is not equivalent to clinical assessment

Results are used for personal interest and entertainment

Results should not be used for academic, professional or medical purposes

2. Test Limitations

Users understand test results:

2.1 It may not reflect the actual situation.

2.2 It may be affected by many factors, including:

Environmental conditions

Physical and mental state

Time of day

Test environment

Device and Internet Connection

Personal stress level

Familiarity with the test format

3. Personal Growth Disclosure

About our personal growth:

Content is based on your test results and general cognitive training principles

There are no formal clinical studies supporting our specific programs

Effectiveness not independently verified

Individual results will vary greatly

Content may not translate into real-world personal improvement

4. Professional Advice Notice

Recommended users:

4.1 Our services are not a substitute for a professional evaluation.

4.2 We do not provide medical or psychological counseling.

4.3 Consult qualified professionals on the following issues:

Educational or career guidance

Medical or psychological evaluation

5. User Responsibilities

By using our services, you acknowledge that:

5.1 All use is at your own risk and discretion.

5.2 No Guarantee of Improvement.

5.3 We are not responsible for:

Make decisions based on the results

Academic or career options

Personal or professional achievements

Emotional Response to Grades

Interpretation of results

For more professional evaluation, please consult a licensed psychology professional.

Acceptance of Terms

1. Agree to the Terms

By accessing or using iqgeniuslab.ai's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you disagree with any part of these Terms, you may not use our Services.

Continued use of our Services after any changes will constitute acceptance of those changes.

2. Modification of Terms

We reserve the right to modify these terms at any time.

We will notify users of significant changes by email.

Changes take effect:

For new users: Immediately after publishing

For existing users: 30 days after notification

Your continued use after changes constitutes your acceptance of the updated terms.

Account Eligibility and Security

1. Age requirement

Minimum age: 18 years

Legal Age in Jurisdiction

Age verification may be required

2. Create an account

One account per user

A valid email is required

Accurate information is needed

Requires regular updates

3. Security requirements

Secure email management

Access code protection

Unauthorized Access Report

Maintaining information accuracy

4. Account Protection

Passwordless Authentication

One-time verification code

Limited time access

Session security measures

5. Prohibited Activities

Multiple Accounts

Credential Sharing

False Information

Unauthorized access

Security Bypass

6. Organizational Use

Appropriate permissions required

Authorization Verification

Limitation of Use

Permission Change Report

7. Data Retention Policy

For security and efficiency, we automatically delete inactive user accounts after 365 days of inactivity.

7.1 Retention or deletion decision:

If a user has had at least one conversation in the past 365 days, their data will remain active until their most recent conversation exceeds the 365 day limit.

If a user does not interact with our platform for more than 365 days, their account and all associated data will be permanently deleted.

7.2 What this means for you:

Regular users remain active, but accounts that are inactive for more than 365 days will be automatically deleted.

This strategy ensures that the platform is safe and efficient. To keep your account active, please interact with our platform regularly.

7.3 If you have any questions, please contact our support team. Thank you for being a valuable user!

Subscription Services

1. Subscription Options

1.1 Preliminary trial:

3-day trial

One-time fee of $1.00

Full access to all resources on the site

Convert to selected plan rate after trial

1.2 Standard Subscription Pricing:

Start after the trial period ends

Charged according to the billing cycle selected during registration

Regional pricing applies

No additional trial period available

1.3 Price Changes:

Trial price ($1.00) is only valid for the first 3 days

The selected subscription rate starts immediately after the trial

The first standard charge is incurred at the end of the trial period

Users may be notified of exact pricing prior to the end of the trial period.

1.4 Example:

If you choose the $19.99/month trial plan:

Day 1 to Day 3: $1.00 total (trial period)

Day 4 and up: $19.99/month (standard billing)

Note: If the email address you provided when registering is correct, the emails you receive will have a clear service email address. If you need to unsubscribe, you can send an email to this email address and we will follow up on your request within the specified time.

2. Standard Subscription Plan

2.1 Basic pricing in US dollars:

Monthly plan: $19.99/month

2.2 Regional Pricing:

Prices may be shown in your local currency

Your exact price will be clearly displayed during the registration process

2.3 Final rates vary depending on the following factors:

Local sales tax and VAT requirements

Regional pricing adjustments

Currency exchange rate

Geographic Market Conditions

Purchasing Power Parity

Current Promotions

Seasonal Products

2.4 Trial Payment Processing:

We offer you a 3 day trial for a nominal $1.00 payment so that you can try out our service, and we want to ensure that your payment method is valid for future billing.

2.5 Others

You will be charged the exact amount shown at the time of payment

The price displayed at checkout will be your guaranteed price

No hidden fees or additional charges will be added after payment

NOTE: While the base prices listed above are in USD, you will always see your actual local price before completing any purchase. The price displayed during the checkout process is the amount you will pay, taking into account all applicable regional factors.

3. Payment and Billing

3.1 Security:

PCI-DSS compliant payment processing

Major credit/debit cards accepted

Select a supported payment method

3.2 Billing Protection:

Automatic billing when subscription renews

Price lock guarantee for existing subscribers

Pricing changes affect new subscriptions only

3.3 Payment Failure Policy:

Multiple retry attempts over 3 days

Account benefits will be suspended 3 days after payment failure

Bank charges for declined payments are borne by the customer

4. Subscription Management

4.1 Cancellation Option:

Send an email to customer service: [email protected]

The unsubscription review time will not exceed 7 working days

4.2 Post-Cancellation Terms:

The service will continue until the end of the current period

No automatic renewal after cancellation

No refund for unused time

4.3 Important Notes:

All subscriptions automatically renew until cancelled

Cancel any time before renewal to avoid charges

Subscription features may vary by region

Refund Policy

1. Trial period refund ($1.00)

You can get a full refund within 30 days of purchase if all of the following conditions are met:

First time trial users

No refunds for previous trials on any account

No violation of terms of service

Requests submitted through official channels

2. Refunds for Recurring Subscriptions

Not eligible for a refund, except in the following specific circumstances:

The system is inaccessible for more than 24 hours, not due to planned maintenance or force majeure events

Billing errors, duplicate charges or incorrect amounts

3. Non-refundable situations

Partial/unused subscription time after cancellation

Functionality unavailable during maintenance

Change your mind or no longer need service

Failure to cancel before renewal

4. Refund Process

4.1 Refund Options:

Send an email to customer service: [email protected]

The refund review time will not exceed 7 working days.

4.2 Includes:

Your account email

Transaction Details

Reason for refund

5. Currency Processing

5.1 Supported Currencies

We try to support your local currency. If it is not possible, we will process it in US dollars.

5.2 Currency Conversion

The exchange rate is determined by your bank or card issuer

Any currency conversion fees charged by your bank are non-refundable

You may see currency conversion fees on your bank statement.

These conversion fees are separate from our service fees and are beyond our control

Note: While we do not charge additional fees for currency conversions, your bank or card issuer may charge its own conversion fees or charges. Please contact your financial institution for detailed information on their international transaction policies.

intellectual property

1. Ownership

All platform content and functionality are owned by iqgeniuslab.ai

Protected by international copyright laws

All trademarks and service marks are proprietary

2. Licensed Content

For personal, non-commercial use only

Non-transferable license

Modification is not allowed

No source code extraction

Redistribution Not Allowed

3. Prohibited Conduct

Reverse Engineering

Content Copy

Copyright Notice Removal

Creation of derivative works

Unauthorized Distribution

User Content and Rights

1. User Ownership

Users retain full ownership of their Submissions

Includes profile information, responses, and custom content

Personal data remains the property of the user

2. License

User grants to iqgeniuslab.ai:

Non-exclusive license

Global use rights

Royalty Free Terms

Permanent duration

Right of transfer

Sublicense Rights

3. Right to use content

iqgeniuslab.ai can:

Display of User Content

Optimized for technical purposes

Analysis Improvements

For anonymous research

Included in statistics

4. Content Restrictions

Users may not submit:

Copyrighted Material

Malicious code

Harmful content

Inappropriate materials

Deceptive information

5. Quality Standards

All content must meet the following requirements:

Technical requirements

Format Specifications

Quality Guidelines

Safety Standards

Service Level Agreement (SLA)

1. Service Availability

97% annual uptime guarantee

Maintenance Exclusions

Subject to Force Majeure Events (as defined in the relevant section)

Performance Monitoring

2. Change of category

2.1 Standard changes

Feature Updates

Interface Improvements

Performance Optimization

15 days advance notice required

Provide user communications

2.2 Emergency Changes

Critical Security Updates

Legal compliance requirements

System stability issues

Immediate implementation

Notification after change

3. Maintenance Window

Schedule: 24 hours notice

Emergency: Immediately when needed

Duration: Up to 4 hours

Timing: Low Utilization

Technical requirements

1. Browser support

1.1 Supported browsers and versions:

Google Chrome (version 90 or higher)

Mozilla Firefox (version 88 or higher)

Safari (version 14 or later)

Microsoft Edge (Chromium-based version 90 or later)

1.2 Update requirements:

Security updates: Required within 60 days of release

Security patches: mandatory updates

Old version support: 6 months

1.3 Feature deprecation notification: 30 days advance warning.

2. Display requirements

Minimum screen resolution: 320x480 pixels

Recommended resolution: 768x1024 pixels

Responsive design support

Automatic interface adaptation

3. Mobile device requirements

3.1 iOS devices:

iOS version 13.0 or later

3.2 Compatible devices:

iPhone 6s and later

iPad Air 2 and later

iPod Touch 7th generation and later

Requires regular security updates

Automatic updates are recommended

3.3 Android devices:

Android version 8.0 (Oreo) or higher

Requires hardware acceleration support

Security patches must be installed

Recommended system update

4. Internet connection requirements

Minimum download speed: 1 Mbps

Recommended speed: 5 Mbps or higher

Requires a stable connection

Maximum delay: 300ms

Minimum packet loss tolerance

5. System Resources

Minimum requirements:

Memory: 4GB (8GB recommended)

Storage space: 1GB of free space required

Processor: Multi-core, 2GHz or faster

Operating system: The latest security patches have been installed

6. Other requirements

JavaScript enabled

Cookies Enabled

Modern web standards support

Secure connection function (HTTPS)

Local storage access

Customer Support and Complaints

1. Support availability

Customer Support: Available 24/7/365

Average response time: 48 hours

All inquiries are tracked using a unique email account

2. Support channels

2.1 Support Email: [email protected]

2.2 Self-Service Options:

Account Management

Subscribe to changes

Troubleshooting Guide

FAQ and Documentation

3. Response time

3.1 General Support:

Automatic confirmation: Immediately

Initial response: within 48 hours

Average response time: 6 hours

Resolution target: 3-5 working days

3.2 Legal Affairs:

Acknowledgement: 1-3 business days

Solution: within 15 working days

4. Complaint Resolution Process

4.1 Initial submission requirements:

Full name and account email

Question Details

Support Documents

Timeline of events

Previous Communications References

4.2 Complaint email: [email protected]

4.3 Solution process:

4.3.1 Confirmation phase (48 hours):

Automatic receipt confirmation

Case Manager Assignment

Severity Assessment

Information Verification

4.3.2 Investigation stage (3-5 working days):

Account History Review

Technical Analysis

Department consultation

Solution Development

4.3.3 Resolution phase (3-5 working days):

Implementation

Validity Verification

Customer confirmation

File Completion

5. Upgrade Procedure

Service Email: [email protected]

6. Quality Assurance

All supported interactions are:

Tracking in security systems

Reviewed improvements

Analysis Mode

For staff training

Monitoring compliance

Limitation of Liability

1. Scope of restrictions

While we strive to provide reliable and high-quality services, our liability under these Terms is strictly limited. Our maximum aggregate liability for any claim arising out of or related to our services shall not exceed the amount you paid for the services in the twelve (12) months prior to the claim. This limitation applies regardless of the form of action, whether in contract, negligence, strict liability or other legal theory.

2. Exclusion of Damages

In any case, we will not be responsible for the following:

2.1 Financial Loss:

Loss of profits or revenue

Business interruption costs

Lost business opportunities

Data loss or corruption

Cost of alternative services

Investment or business decisions based on our services

2.2 Indirect Damages:

Consequential damages

Incidental Damages

Punitive Damages

Special Damages

Emotional distress

Damage to reputation

2.3 Technical issues:

Temporary service interruption

Data transmission error

Third-party software failure

Device compatibility issues

Internet connection issues

3. Restrictions on the Services

We expressly disclaim any liability for the following:

Accuracy of on-site test results

The effectiveness of personal growth or related improvement plans

Achieve specific cognitive improvements

Personal or professional achievements

Make decisions based on our assessment

4. Force Majeure

We will not be liable for any failure or delay caused by Force Majeure Events (as defined in the relevant section).

5. Compensation Obligation

User Responsibilities: You agree to indemnify, defend and hold harmless iqgeniuslab.ai, its officers, directors, employees and agents from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of:

Service Purpose:

Violation of these terms

Unauthorized Account Access

Abuse of Service

Submitted or shared content

Interaction with other users

Legal Compliance:

Violation of applicable laws

Intellectual Property Infringement

Invasion of privacy

Data protection gaps

Non-Compliance

Third Party Claims:

Disputes with other users

Claims by affected parties

Regulatory investigations

Legal proceedings

Management Operations

Dispute Resolution

1. Governing Law and Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in courts located in Hong Kong, and you hereby consent and submit to the personal jurisdiction of such courts.

2. Compulsory Arbitration Proceedings:

2.1 Initial Dispute Resolution:

We encourage users to resolve any disputes informally by contacting us directly before initiating any formal legal proceedings. We will make good faith efforts to resolve any issues through direct communication within 30 days of notification.

2.2 Formal Arbitration Requirements:

If informal resolution is unsuccessful, all disputes shall be resolved by binding arbitration:

Arbitration Rules:

Conducted by relevant departments in Hong Kong

Follow the commercial arbitration rules

Courses taught in English

Appointment of a single arbitrator

Arbitration Procedure:

Written Notice of Dispute Required

Detailed claim description

Support Documents

resolution

60-day resolution window

Arbitration Procedure:

Virtual Hearings

Document Submission Requirements

Witness testimony (if necessary)

Expert evidence where relevant

Reasonable written decision

3. Cost allocation:

Application fee equal distribution

Each party bears its own legal expenses

Unless otherwise awarded, the arbitrator's fees shall be apportioned

Liability of each party for travel expenses

Production costs borne by the document producer

4. Class Action Waiver:

By agreeing to these terms, you expressly waive:

Right to participate in a class action lawsuit

Class-wide arbitration rights

Consolidation of Claims Procedure

Representative Action

Private Attorney General Action

5. This waiver means:

All disputes must be resolved individually

No need to consolidate or join claims

No full-category exemptions

Individual remedies only

Separate litigation for each claim

6. Exceptions to Arbitration:

The following matters are exempt from mandatory arbitration:

6.1 Intellectual Property Disputes:

Copyright Infringement

Trademark Infringement

Patent disputes

Misappropriation of trade secrets

6.2 Small Claims Court:

Jurisdiction of claims

Local site requirements

Personal capacity only

Monetary relief only

6.3 Emergency Relief:

Temporary Restraining Order

Preliminary Injunction

Other Emergency Equitable Relief

Immediate Injury Prevention

6.4 Time Limit:

All claims must be made within the following scope:

6 months from incident date

Discovering the Basis of the Claim

Reasonable discovery time

Legal restrictions

Regulatory requirements

Change Service

1. Right to rectification

iqgeniuslab.ai reserves the right to modify, suspend or terminate any aspect of our Services with or without notice, subject to the notice requirements detailed below.

2. Change type

2.1 Platform Update

Add or remove features

User Interface Improvements

Performance Optimization

Security Enhancements

Technical Requirements Update

Infrastructure changes

2.2 Content Changes

Training plan modification

Assessment Tool Updates

Educational material revision

Resource availability adjustments

Interactive content changes

Course Updates

3. Notification Requirements

3.1 Standard changes

For significant changes to the Services, we will provide:

15 days advance notice via email

Documentation Updates

Migration guide (if applicable)

Clear implementation timeline

Description of any required user action

3.2 Emergency Changes

We may make changes immediately and without notice to you:

Force Majeure Events (as defined in the relevant section)

Critical Security Updates

Legal compliance requirements

System stability issues

Critical Bug Fixes

Emergency Maintenance

Infrastructure Security

4. Change implementation

3.1 Major Changes

Requires advance notice as above

Include transition periods whenever possible

Provide user guidance and support

Opt-out options may be provided where applicable

3.2 Non-Major Changes

May be implemented without notice. Including but not limited to:

Minor bug fixes

Performance improvements

Content Updates

UI Optimization

Documentation Updates

5. User Rights

Users will be notified of significant changes that affect the use of the Service

If users do not agree to major changes, they can terminate their subscription

Continued use after changes constitutes acceptance

The changes will not affect previous transactions.

Account Termination

1. User-Initiated Termination

Users may terminate their accounts by:

1.1 Send email: [email protected]

1.2 Termination:

Ready to use

Effective immediately

No termination fee

Depends on completion of the current billing cycle

No refund for unused period

2. Termination initiated by iqgeniuslab.ai

We reserve the right to terminate the following accounts:

2.1 Violation of the Terms:

Repeated or severe policy violations

Fraudulent activity

Abuse

Security Violations

Payment default

Account Sharing

Providing false information

2.2 Legal and Regulatory:

Regulatory compliance requirements

A valid court order

Legal Investigation

Government Request

Jurisdiction restrictions

Age verification failed

3. Termination process

3.1 Notice:

User initiated: Immediate confirmation

iqgeniuslab.ai initiated: send written notice at an appropriate time

Emergency Termination: Serious Violations Effective Immediately

4. Post-termination procedures

4.1 Access Management:

Stop service immediately

Deactivate authentication code

API access revocation

Third-party integration is closed

Account Deactivation

4.2 Data processing:

Account data retained as required by law

User content is archived for 30 days

Personal data processed in accordance with the Privacy Policy

4.3 End of Service:

Subscription Cancellation

5. Reactivation strategy

Available within 30 days after termination

Subject to current terms and pricing

After 30 days, you will need to create a new account

Previous username may not be available

Reactivation subject to approval